File Not Received?

File Not Received?

Don’t worry — we’re here to help.

If you’ve completed your purchase but haven’t received your download yet, follow the steps below. Most issues are resolved quickly.

First, please check the following:

• Check your email inbox used at checkout
• Look in your Spam / Promotions / Updates folders
• Make sure the payment was successful
• Check your order confirmation page for a download link

Digital products are delivered instantly after payment.

Still can’t find your files?

Sometimes email delivery may be delayed due to network issues or incorrect email entry. If you still haven’t received your download, please contact us with the details below.

Contact Support

📧 Email: moreinfo@bigsteper.com

Please include:
• Your order number
• The email address used at checkout
• The product name

Our support team will respond as soon as possible and ensure you receive your files.

Important Note

All Bigsteper products are digital downloads.
No physical items are shipped.

We’ve got you covered

Your purchase is important to us. If there’s any issue with your files, we’ll make sure it’s resolved quickly and smoothly.