FAQS

What type of products does Bigsteper sell?

Bigsteper sells digital products such as planners, journals, trackers, templates, and productivity tools designed to help you stay organized, focused, and consistent in daily life.

How will I receive my purchase?

Once your payment is successful, you will instantly receive a download link on the checkout page and via email. You can download your files immediately—no waiting required.

Are Bigsteper products printable or digital-only?

All Bigsteper products are digital downloads. Many of them are printable, and some are also editable and usable on digital devices like tablets, phones, or laptops.

Can I use the product on multiple devices?

Yes. You can use your purchased product on multiple personal devices such as your phone, tablet, or computer. Sharing or reselling the files is not permitted.

What should I do if I face a download issue?

If you experience any download problems, simply contact us through our support page or email. We’ll resolve the issue as quickly as possible.

Do you offer refunds or returns?

Since our products are digital and delivered instantly, we do not offer refunds or returns. If there is a genuine issue with your file, please contact us and we’ll be happy to help.